Residence Life Coordinator - Granville Towers

American Campus Communities•Chapel Hill, NC

2d•Onsite

About The Position

The Residence Life Coordinator assists property leadership in creating an exceptional living environment for residents. Reporting to the Resident Experience Manager, this role implements resident resources, communication, events, company initiatives, and processes that support a best-in-class living experience and serve university partners. The coordinator is an initial point of contact for residents, supports student staff, coordinates administrative processes and resident communications, and helps maintain the property and its community standards. Living on-site is a condition of employment, without exceptions, to support emergency response and on-call needs. The coordinator must be available to respond to emergencies, including those outside normal business hours, and participates in an on-call rotation. Certain activities may be photographed or recorded for quality control or training; compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Requirements

At least 2 years of administrative experience.
High school graduate or equivalent.
Strong administrative and customer service skills.
Must live on-site as a condition of employment.
Must be available to respond to emergencies, including after normal business hours, and participate in an on-call rotation.
Must comply with the Photo, Video and Voice Recording Policy.

Nice To Haves

Prior residence life experience is not required; candidates should be ready to grow in a resident experience-focused role.

Responsibilities

Serve as an initial point of contact for residents and provide support and resources.
Stay informed about university resources and company initiatives that support students’ needs and development.
Partner with property leadership to develop, implement, and evaluate administrative processes that enhance the resident experience.
Organize, host, and evaluate resident events and programs; as appropriate, oversee student staff involved in their planning, scheduling, and execution.
Help oversee lease policy enforcement, including following up on resident misconduct in partnership with a supervisor.
Address resident concerns and conflicts, escalating them according to applicable protocols.
Assist property leadership with recruiting, hiring, training, and developing Community/Resident Assistants.
Act as a liaison between student staff and property leadership to communicate community and company updates and training and development opportunities.
Assist with office administration using company resources and systems, including package management and incident reporting.
Assist property leadership with student staff scheduling for office coverage, events, and on-call needs related to the resident experience.
Coordinate resident communications with property leadership, including safety reminders, entry notices, event marketing, community newsletters, company initiatives, and administrative notices.
Help collect resident feedback and survey results and implement selected improvement plans.
Partner with the service team to help ensure the property is well-maintained and meets curb appeal standards.
Maintain confidentiality of property information and adhere to key policy.
Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and addressing complaints and resolving problems.
Perform other duties as assigned by the supervisor.
Serve as an American Campus representative and liaison in all interactions.
Pick up trash and contribute to maintaining pride in the community.