Residence Life Coordinator - University College at Prairie View IV

American Campus Communities•Prairie View, TX

5h•Onsite

About The Position

The Residence Life Coordinator assists property leadership in creating an exceptional living environment for residents and serves as an initial point of contact for resident support and resources. Reporting to the Resident Experience Manager, the role implements operations related to resident resources, communication, events, company initiatives, and processes that support a high-quality resident experience and university partnerships. The coordinator works with property leadership and student staff on resident programs, administrative processes, leasing policy enforcement, conflict resolution, staff recruitment and development, scheduling, resident communications, feedback and improvement plans, and property upkeep. The position also supports office administration, including package management and incident reporting, and maintains confidentiality and compliance with key policies. Living on-site is required without exceptions to support emergency response and on-call needs. The position participates in an on-call rotation and must be available to respond to emergencies, including those outside normal business hours. Certain work activities may be photographed or recorded for quality control or training; compliance with the company’s recording policy is a condition of employment.

Requirements

At least 2 years of administrative experience.
High school graduate or equivalent.
Strong administrative and customer service skills.
Must live on-site as a condition of employment.
Must be available for emergency response, including after normal business hours, and participate in an on-call rotation.
Must comply with the Photo, Video and Voice Recording Policy.

Nice To Haves

Experience in residence life is not required; candidates should be ready to grow in a resident experience-focused role.

Responsibilities

Serve as the initial point of contact for residents and provide support and resources.
Stay informed about university resources and company initiatives that support students’ needs and development.
Partner with property leadership to develop, implement, and evaluate administrative processes that enhance the resident experience.
Organize, host, and evaluate resident events and programs that address resident needs and foster community engagement; oversee student staff supporting event planning and execution when appropriate.
Help oversee lease policy enforcement, including resident misconduct follow-up, in partnership with a supervisor.
Address resident concerns and conflicts, escalating issues according to established protocols.
Assist property leadership with recruiting, hiring, training, and developing Community/Resident Assistants.
Act as a liaison between student staff and property leadership regarding community and company updates, training, and development opportunities.
Assist with office administrative tasks using company resources and systems, including package management and incident reporting.
Assist property leadership with student staff scheduling for office coverage, events, and on-call needs.
Coordinate resident communications with property leadership, including safety reminders, entry notices, event marketing, newsletters, company initiatives, and administrative notices.
Help collect resident feedback and survey results and implement agreed-upon improvement plans.
Partner with the service team to help ensure the property is well-maintained and meets curb appeal standards.
Maintain confidentiality of property information and comply with key policy.
Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and addressing complaints and resolving problems.
Serve as an American Campus representative and liaison in all interactions.
Respond to emergencies as needed, including outside normal business hours, and participate in the on-call rotation.
Perform other duties as assigned by the supervisor.