UWO EAA AirVenture Residence Hall Desk Assistant

University of Wisconsin Stout•Oshkosh, WI

6d•Onsite

About The Position

UWO EAA AirVenture Residence Hall Desk Assistants provide front-line guest services by responding to questions about the campus and surrounding community, receiving guest concerns, and coordinating with appropriate departments for timely resolution. They also track guest checkouts and assist with daily key inventories. Residence Hall Desk Assistants are expected to deliver exceptional customer service to create a welcoming and memorable lodging experience. Team members should possess strong communication and effective computer skills, work well under pressure, and be detail-oriented; prior customer service experience is preferred. Additionally, Residence Hall Desk Assistants may assist with preparing rosters and key packets; complete key audits before and after EAA; conduct pillow inventory; create, post, and store welcome displays, signage, and bulletin boards as needed; and learn and utilize the guest check-in and check-out management.

Requirements

Ability to provide professional customer service
Strong communication and effective computer skills
Ability to work in a fast-paced, guest-focused environment

Nice To Haves

Prior customer service or front-desk experience
Strong organizational, problem-solving, and attention-to-detail skills
Experience in housing or hospitality

Responsibilities

Provide front-line guest services by responding to questions about the campus and surrounding community.
Receive guest concerns and coordinate with appropriate departments for timely resolution.
Track guest checkouts and assist with daily key inventories.
Deliver exceptional customer service to create a welcoming and memorable lodging experience.
Assist with preparing rosters and key packets.
Complete key audits before and after EAA.
Conduct pillow inventory.
Create, post, and store welcome displays, signage, and bulletin boards as needed.
Learn and utilize the guest check-in and check-out management.