Residence Director - St. Johns River State College

Capstone on Campus Management LLC•Palatka, FL

30d•Onsite

About The Position

The Residence Director is a live-in professional responsible for the comprehensive management of a residential community, integrating student development, operational oversight, and facilities coordination. This position ensures a high-quality residential experience by balancing strong residence life programming with efficient housing operations and proactive facilities management. The Residence Director supervises student staff, supports student success and well-being, and serves as a key liaison between residents, housing leadership, and facilities teams.

Requirements

Bachelor’s degree in business or related field.
2-3 years’ experience in on-campus student housing or property management
Must have comfort and confidence in managing confidential crisis issue
Excellent attention to detail and organizational skills.
Ability to manage multiple priorities and meet deadlines effectively.
Must possess effective skills in customer service, group facilitation, leadership, and organization.
Must possess strong interpersonal, communication (oral and written) skills, computer competency (Word, Excel, content management systems, etc.)
Ability to work with a diverse population.
Ability to live on site and serve after hours on-call response.
Ability to move and lift up to 35 pounds

Responsibilities

Develop, implement, and assess a comprehensive residence life program that fosters student engagement, belonging, and academic success.
Supervise and train student staff (e.g. Resident Assistants, Desk Assistants), including recruitment, selection, training, and performance management.
Provide leadership in student conduct processes, conflict mediation, and behavioral interventions.
Respond to student concerns, crises, and emergencies with professionalism and care.
Promote diversity, equity, and inclusion initiatives within the residential community.
Maintain a visible and engaged presence within the community.
Serve as the primary liaison between residents and facilities/maintenance teams.
Conduct regular facility inspections to ensure cleanliness, safety, and functionality of residential spaces.
Report, track, and follow up on maintenance requests to ensure timely resolution.
Assist in planning and coordinating preventative maintenance and capital improvement projects.
Educate residents on proper facility use and community standards.
Monitor vendor access and work completion within the residential community.
Participate in an on-call duty rotation and respond to emergencies, including facilities-related issues (e.g. floods, power outages, fire alarms), which may require responses on nights, weekends, and some holidays.
Implement and support emergency preparedness protocols and safety initiatives.
Ensure accurate and timely documentation of incidents and follow-up actions.
Collaborate with campus safety and leadership during critical incidents.
Manage community budgets related to programming.
Maintain accurate reports on incidents, program outcomes, and occupancy, including weekly leasing reports.
Support departmental assessment efforts and contribute to continuous improvement initiatives.
Assist with training and development of student staff.
Coordinate the input and payment of accounts payable tasks.
Receive and distribute Interoffice and US mail and packages.
General filing and office duties.
Other duties as assigned.