Residence Associate

YMCA of Hamilton|Burlington|Brantford • Hamilton, ON

9d • Onsite

About The Position

The Residence Associate plays an essential role in supporting a safe, respectful, and well-managed housing environment for men accessing the YMCA Men’s Residence and Transitional Living Program. Reporting to the General Manager, Residence Operations, the Residence Associate is a front-line, resident-facing position responsible for supporting daily residence operations, administrative functions, and resident services. This role acts as a key point of contact for residents, internal YMCA departments, and external partners, ensuring residence policies, safety standards, and program expectations are consistently upheld. The Residence Associate is expected to work from a trauma-informed, anti-oppressive, and person-centered lens, demonstrating professionalism, empathy, sound judgment, and accountability within a communal living environment. This is a part-time position requiring flexible availability, including early mornings (open shifts), evenings, weekends, and holidays.

Requirements

• Post-secondary education (completed or in progress) in Social Service Work, Social Work, Psychology, Social Psychology, Criminology, Policing, or a related human services or justice-focused field.
• Strong interpersonal skills and ability to work effectively with diverse populations.
• Ability to exercise sound judgment and respond appropriately in challenging situations
• Strong organizational and administrative skills with attention to detail
• Ability to work independently and collaboratively as part of a team
• Comfort working in a fast-paced, communal living environment
• Willingness to learn and use AVOCADO and other data management systems
• Commitment to trauma-informed, anti-oppressive, and person-centered practice.
• Current and satisfactory Police Records Check.

Nice To Haves

• Experience working in housing, shelter, case management, justice, or community-based social services.

Responsibilities

• Serve as a primary point of access for residents, providing professional, respectful, and responsive service.
• Support day-to-day residence operations to maintain safety, order, and compliance with residence policies.
• Respond appropriately to resident concerns, incidents, and conflicts, escalating to leadership when required.
• Support in cash handling, move-ins, move-outs, lock-outs, key distribution, and unit access procedures.
• Enforce residence rules and community standards consistently and fairly.
• Engage in daily, positive interactions with residents to support community wellbeing.
• Complete accurate data entry and documentation using AVOCADO and paper-based systems.
• Maintain resident files, logs, mail distribution, and filing systems.
• Support residence submission of applications for interview for the Transitional Living Program.
• Support tracking, logging, and completion of required metrics and operational data.
• Assist with food bank coordination, distribution, and documentation in our daily communication log as required.
• Provide administrative and operational support to the Residence Support Navigator and General Manager.
• Assist in ensuring residence processes, documentation, and compliance requirements are followed.
• Communicate and coordinate with internal departments including Facilities, Security, Finance, and Programs.
• Monitor shared spaces and report maintenance, safety, or cleanliness concerns.
• Support audits, inspections, and compliance-related activities as required.
• Support resident mental health and wellbeing by connecting individuals to appropriate resources, exercising sound judgment and maintaining confidentiality.
• Communicate clearly, respectfully, and professionally with residents, staff, and community partners.
• Document incidents, interactions, and concerns accurately and in a timely manner.
• Uphold YMCA values, confidentiality standards, and organizational policies at all times.

Benefits

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)
• Competitive total compensation packages
• Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)
• Generous pension plans with employer matching
• Free YMCA HBB Health & Fitness Memberships
• Professional development opportunities including paid training and access to YMCA education scholarships and incentives
• Reduced rates for YMCA HBB Child Care, Camp, and Child & Youth programs (subject to eligibility)
• Mental Health on Demand (MHOD) Program
• Opportunities for career advancement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree