Resettlement Program Supervisor

COMMONWEALTH CATHOLIC CHARITIES•Roanoke, VA

12d•$44,275 - $55,344•Hybrid

About The Position

Responsible for supervision of Resettlement services. This role involves supervising the ONA Resettlement staff, developing and implementing service standards, goals, and objectives, and coordinating, monitoring, and ensuring service delivery and documentation of case management, education, health, and employment services for all clients. The position is also responsible for the quality of Resettlement Services program case record documentation, leading Performance Quality Improvement (PQI) activities, facilitating staff meetings, monitoring grant budgets, ensuring volunteer hours and in-kind donations are recorded, building relationships with community stakeholders, preparing reports, and representing the agency professionally. The role requires demonstrating sensitivity to the service population’s cultural and socioeconomic characteristics, strong interpersonal, decision-making, problem-solving, oral, and written skills, and basic knowledge of Microsoft Office applications.

Requirements

Bachelor’s Degree preferred in a related field of study required with six years of experience.
Two years of supervisory experience is required.
Must be able to reliably transport clients as needed.
Must have a Valid Driver’s License.

Responsibilities

Provide supervision of the ONA Resettlement staff to include the development and implementation of service standards, goals, and objectives in assigned program locations. This includes the Employment, Education, and Youth Mentorship programs.
Coordinate, monitor, and ensure service delivery and documentation of case management, education, health and employment services for all clients.
Responsible for the quality of Resettlement Services program case record documentation, both manually and electronically. Records should be in compliance with required laws and accrediting bodies, as well as agency policies and procedures. Documentation should be completed accurately and timely.
Coordinate and supervise the programs overall Performance Quality Improvement (PQI) activities
Lead weekly staff meetings and facilitate appropriate program communications.
Regularly monitors ONA grant budgets to ensure appropriate spend down of funds
Ensure volunteer hours and in-kind donations are recorded and reported per grant requirements
Research and build relationships with community stakeholders including local parishes, colleges and employers to access adequate and appropriate services for clients.
Prepares monthly and quarterly reports as required.
Represents the Agency in the community and workplace in a professional and ethical manner.
Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.
Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.
Utilizes a basic knowledge of Microsoft Office applications.

Benefits

Retirement savings – After one year of employment, the agency contributes 4% of your plan year earnings into a savings account for you and will match dollar-for-dollar up to 4% of salary if an employee makes contributions to the plan. That’s an 8% annual contribution to your retirement savings!
PTO – earn 16 days off for vacation, sick, or personal time in your first year. This goes up to 22 days in your second year and keeps climbing every five years.
Holidays – Enjoy eleven paid holidays
Other paid leave at no cost to employees – bereavement, short-term disability, long-term disability, paid parental leave
Virginia Credit Union memberships
Employee Assistance program – Free services including five free confidential consultations with a mental health professional
Medical Insurance – a choice of 4 PPO plans for employee, employee + spouse, employee + child(ren), or family coverage. A portion of premiums subsidized by the agency.
Dental Insurance – a choice of two dental plans for employee, employee + spouse, employee + child(ren), or family coverage. A portion of premiums subsidized by the agency.
Vision Insurance
Life insurance – paid by agency with option to purchase additional coverage
Other insurance benefits – flexible spending accounts including dependent care, health savings account (for qualified HDHP participants), legal resources