Resettlement Caseworker
About The Position
LSI seeks a Resettlement Caseworker to support the resettlement of refugee populations through our Immigrant and Refugee Community Services in our Des Moines service area. Individuals filling this role will be responsible for supporting newly arrived refugee and other eligible newcomer clients throughout the resettlement process and assisting Matching Grant participants in achieving economic self-sufficiency. This position provides comprehensive, client-centered case management and employment services while coordinating with volunteers, community partners, employers, and other service providers to ensure client needs are addressed within required timeframes. Multilingual candidates are encouraged to apply!
Requirements
- Bachelor's degree in health and human services + 1 year of full time, related health and human services experience.
- Equivalent education and experience, including Associates degree + 3 years OR a high school diploma/GED + 5 years of related experience.
- Qualifying experience includes work in human services, family services, mental health services, public health, nursing, community resource navigation, behavioral health services, work with immigrants and refugees and employment/workforce development experience.
- Valid driver's license, auto insurance, a good driving record.
- Ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.
Nice To Haves
- Multilingual candidates are encouraged to apply!
Responsibilities
- Assist clients with housing, employment, school enrollment, healthcare, transportation, and other resettlement needs.
- Conduct assessments and develop individualized plans to support client self-sufficiency.
- Provide ongoing case management, advocacy, and referrals to community resources.
- Support Matching Grant participants through employment-focused case management and job placement services.
- Assist clients with job readiness, employment retention, budgeting, and financial literacy.
- Transport and accompany clients to appointments and essential services as needed.
- Maintain accurate case records, reports, and program documentation in compliance with organizational and funder requirements.
- Ensure services are delivered in accordance with program guidelines and required timelines.
Benefits
- Competitive pay
- 401(k) with employer matching contributions
- Generous paid time off accrual, paid holidays and flex holidays
- Flexible scheduling opportunities for many positions
- Mileage reimbursement
- Comprehensive insurance coverage, including health, dental, vision, and life insurance
- Professional development and career growth opportunities
- Complimentary Employee Assistance Program (EAP) services
- Nationwide Pet Insurance
- Rainy Day Pal support
- Partnerships with Dupaco Credit Union
- DailyPay advanced pay services
- Public Service Loan Forgiveness and other student loan repayment assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
