GSMR Reservations & Ticket Agent

American Heritage Companies • Bryson City, NC

2d • $15 - $17 • Onsite

About The Position

The Reservations & Ticket Agent position serves as the initial, and arguably most impactful, point of contact for our guests- assisting in providing information about ticket options, departure times, train history, and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment. The hourly expectation for this position is 20-32 hours per week.

Requirements

• Must be able to work a flexible schedule with some night, weekend, and holiday availability.
• Commitment and proven record of exceptional customer service skills to a varied clientele.
• Ability to work in a fast-paced environment, both individually and as part of a team.

Nice To Haves

• Experience working in reservations, call-center, hotel, or tourism related field, strongly preferred.

Responsibilities

• Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options, and special offers.
• Answer questions about the Great Smoky Mountains Railroad history, route, and scheduled excursions.
• Work in ticket window to assist guests, sell tickets, provide walk-up bookings, and work information booth to assist customers on-site.
• Process reservation requests made in person, by phone, or online through reservations software program.
• Stock brochures and maintain train Depot area for guests.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed