Reservations Agent

Blackberry Farm • Maryville, TN

7d • Onsite

About The Position

The Reservations Agent is responsible for ensuring high levels of guest satisfaction while conducting reservation calls, internet reservations, and replying to information and email requests for all Blackberry properties. This role involves accepting and entering phone/e-mail requests for reservations professionally and timely, following all Blackberry Farm, LLC and High Hampton policies. The agent will also set traces, enter and communicate special requests, and maintain knowledge of the properties, activities, and guest experience, ensuring website accuracy. Additionally, the role includes reserving and tracking gift certificates, assisting the Reservations Supervisor with reports and daily tasks, and entering accurate demographic information into the database. The agent must ensure guest requests are fulfilled and expectations are met or exceeded. Compliance with all company policies and procedures, regular and consistent attendance, and the ability to collaborate effectively with team members, managers, and guests are essential.

Requirements

• Excellent telephone skills
• Typing proficiency
• Computer experience
• Strong organizational skills
• Excellent verbal and written communication skills
• Able to communicate effectively with guests, managers, and team members
• Basic mathematical skills and understanding of reporting, statistics, and budgets
• Able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to sit for long periods, work extensively on the computer and phone while multi-tasking to complete daily responsibilities
• Must be able to operate a company vehicle or golf cart safely
• Must be able to work well with other Team Members, Managers, and interact with our guests

Nice To Haves

• College degree preferred but not required
• 1-2 years of experience in sales and customer service preferred
• Experience in Property Management Systems a plus

Responsibilities

• Accepting and entering all phone/e-mail requests for reservations in a professional and timely manner following all Blackberry Farm, LLC and High Hampton policies for each reservation
• Setting traces, entering and communicating special requests to the rest of the property and checking these daily
• Maintaining knowledge of the history of Blackberry Farm, LLC properties and High Hampton, all activities offered and all other components of the guest experience and ensuring this information is correct on all websites
• Reserving and selling all gift certificate and track them according to policy for Blackberry Farm, LLC properties and High Hampton
• Assisting the Reservations Supervisor with reports and daily tasks as assigned
• Entering accurate demographic information into database for marketing and direct mail projects
• Ensuring guest requests are fulfilled and expectations are met or exceeded
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree