Reservations Specialist PTS

Associated Students Inc•Pomona, CA

3d•Hybrid

About The Position

Associated Students, Inc. (ASI) is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is considered part of the Cal Poly Pomona Division of Student Affairs. ASI serves the entire campus population by providing opportunities for student engagement, student employment, and a multitude of programs and services. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is engaged in the work of being a learning organization, currently re-imagining its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students. As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives, and its vision will be co-developed through the teamwork of staff. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices.

Requirements

American Red Cross First Aid, CPR/AED for the Professional Rescuer and Administering Emergency Oxygen certification (Employment contingent on obtaining certification within 30 days of hire, training provided by ASI)
Outstanding customer service skills and related work experience
Ability to effectively communicate clearly and concisely, both verbally and in writing
Ability to perform accurate, detailed work
Ability to prioritize tasks, display initiative and remain flexible in a fast-paced and changing environment
Ability to follow routine verbal and written instructions
Ability to maintain professional work conduct
Ability to make independent decisions and make recommendations
Ability to adhere to work rules, follow directions, use time effectively and work productively without close supervision
Ability to operate a computer workstation utilizing word processing, spreadsheet and other computer applications in use
Demonstrated ability to work with a diverse student population and campus community
Employment with ASI is open to any Cal Poly Pomona student who is eligible to work and has the legal right to work in the United States.
Student employees must be currently enrolled in a minimum of 6.0 units (undergraduate) and 4.0 units (graduate), international student employees must be enrolled in a minimum of 12.0 units (undergraduate) and 6.0 units (graduate) at the end of the add-drop period.
Student employees are required to have a minimum overall and Cal Poly Pomona GPA of 2.0 and be in good academic standing with the University.
Individuals enrolled only in Extended University are not eligible for hire.
Exceptions to the unit load requirement are allowed during the summer term and for students who have applied for graduation for the current term.

Nice To Haves

Proficiency using event management or similar software, preferred
Familiarity with ASI programs and services, preferred
General knowledge of the campus and university policies, preferred

Responsibilities

Responds to a variety of customer inquiries and requests for reservations and facility use information in a timely and professional manner
Assists customers in scheduling and confirming rooms reservations
Performs accurate data entry in the event management system
Performs clerical tasks including filing, completion of forms, answering phones, drafting correspondence, organizing and developing materials, as needed
Accurately communicates information regarding Associated Students, Inc. (ASI) programs and events in the BSC and BRIC and other ASI supported spaces
Remains current on and knowledgeable of ASI events, programs, and services
Provides a welcoming environment
Attends meetings and trainings as required
Assist with word processing, filing, mailings, and computerized reservation/scheduling system
Performs other related duties as assigned