Guest Communication/Reservations Specialist

Four Seasons Hotels and Resorts • Boston, MA

5d • Onsite

About The Position

Four Seasons Hotel Boston is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do. The Guest Communication Specialist will be responsible for greeting and interacting with all guests, current and future, staying at the hotel, and ensuring their stay is flawless. You will ensure that guest needs are communicated properly to the appropriate department and follow up to make sure that requests have been handled. Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner. Manage a large amount of phone calls and be able to always maintain a warm and friendly demeanor. The potential candidate must be able to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency. This position requires an applicant with a flexible schedule and the ability to work different shifts, including holidays and weekends.

Requirements

• Highly motivated and service-minded individuals.
• Passion for excellence.
• Ability to infuse enthusiasm into everything they do.
• Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency.
• Flexible schedule.
• Ability to work different shifts, including holidays and weekends.

Responsibilities

• Greeting and interacting with all guests, current and future, staying at the hotel.
• Ensuring guests' stay is flawless.
• Communicating guest needs properly to the appropriate department and following up to ensure requests have been handled.
• Answering guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Managing a large amount of phone calls while maintaining a warm and friendly demeanor.
• Analyzing, prioritizing, organizing, multi-tasking, and following up with a strong sense of urgency.

Benefits

• FREE Medical and Dental insurance for you and your eligible dependents.
• Career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
• Complimentary room nights program at other Four Seasons Hotels and Resorts.
• Complimentary meals at our employee cafeteria.
• 401k participation with company matching program.
• Complimentary Life insurance.
• Vacation & Paid Sick Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed