Reservations Specialist

Orvis•Millbrook, NY

1d•Onsite

About The Position

The Reservation Specialist at the Orvis Sandanona facility is responsible for ensuring a seamless booking and check-in process for guests by managing reservations for Sporting Clays, Lessons, Fly-Fishing, and Upland Hunting. This position is also tasked with modeling and creating a culture of empowerment and excellence among staff. The Reservation Specialist should understand, model, and advocate for the Orvis brand and the company culture. This person is a professional role model in attitude and appearance, skilled in the art of communication and organization. This individual will take pride in teaching these skills to the team and ultimately lead by example. For more than 160 years the Orvis name has stood for outdoor traditions, quality, and customer satisfaction. At Orvis, we do not sell what we, ourselves, would not be proud to own or give as a gift. Our associates deserve to be proud of our service and our products, and we rely on every associate to apply our “pride of ownership” credo to drive our quality. “Good enough” is not our standard. We need to strive for perfection in our products and customer service, to propel our growth and the pride that will fuel our team.

Requirements

Specialty hospitality experience or administrative support
Knowledge of outdoor and shooting sports
Strong customer service and communications skills
Ability to thrive in a fast-paced environment.
Experience working closely with diverse teams to encourage collective growth.
Strong interpersonal skills.
Ability to communicate openly and actively listen.
Experience adapting to last minute changes and bridging gaps between various departments.

Responsibilities

Implement efficiency and enhance the customer experience from the start to end of booking a reservation
Provide support to the Events Team with scheduling, setup and logistics for corporate outings, private events, and other group activities.
Maintain an up-to-date knowledge of all Orvis Sandanona offerings, pricing, and policies to effectively assist guests.
Collaborate with managers, instructors, and operations staff to ensure accurate communication of daily schedules and guest needs.
Ensure proper staffing of activities including confirming both customers and trappers/associates
Assist with front desk and check-in duties during peak times.
Subscribe to the highest customer service standards and always provide a personal example for the team of a true cultural professional
Understand Orvis policy and procedures, adhere to them, and ensure compliance by the team
Be an ambassador of the brand and instill the Orvis Vision, Mission, Core Values, and Culture in the entire team. Significant emphasis on a “One Orvis” culture
Communicate the Orvis brand and its lifestyle through developed itineraries in corporate outings and internal team members
Support all other departments as necessary- with strong tie to retail/front desk, kitchen, upland, school, and other managers
Aspire to identify and implement best practices for reservation systems and event planning