Reservations Specialist

Westgate Resorts•Ocoee, FL

6h•Hybrid

About The Position

Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. Next Class Starts: April 23 Earn $18.00/Hour During Training (Includes Base Pay + Weekly Bonus) Training Duration: 6 Weeks (4 Weeks Training + 2 Weeks Nesting) Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM (Onsite in Ocoee, FL) Work From Home Opportunity: Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; weekends required; 2 days off during the week. Plus shift differentials with an additional 10% evening differential and 15% weekend differential. As an Owner Services Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call.

Requirements

High school diploma or GED required
2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable!)
Strong communication, listening, and multitasking skills
Comfortable working in a fast-paced, metrics-driven environment
Must be able to work weekends and holidays as needed
Must pass a background check and drug screening
Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic

Nice To Haves

Bilingual English/Spanish is a HUGE plus (additional pay available!)

Responsibilities

Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
Assist owners with booking, modifying, and canceling reservations
Educate owners on timeshare usage rights and account status
Process external exchange requests through a third-party partner
Offer and explain Vacation Guard Travel Protection
Maintain accurate documentation and meet quality/performance expectations
Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
Call volume expectations: 30–35 calls/day average 40–50 calls/day during peak periods

Benefits

Comprehensive benefits (medical, dental, vision, PTO, 401K match)
DailyPay: get paid when you need it
Career growth & tuition assistance
Employee discounts on resorts, restaurants, and more
Inclusive culture & community involvement opportunities
Remote flexibility after the 90-day onsite period
Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact