Reservations Specialist

Westgate Resorts • Ocoee, FL

6d • $16 - $17 • Hybrid

About The Position

On-site training beginning May14th for 90 days, then hybrid/remote
Starting at $16/hr ($16.50 for bilingual Spanish) + commission + shift differentials + $100 bonus after successful completion of training and nesting (including meeting required metrics)
Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth!
Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations?
As an Owner Services Reservations Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call.
This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. After your first 90 days on-site, you’ll have the flexibility to work from home!
Class & Training Details
Next class starts: May 14th
Training is 4 weeks, followed by 2 weeks of reverse shadowing & nesting
Training/Nesting Schedule: Monday–Friday 9:00 AM–5:30 PM (in office)
Attendance Requirement: No time off permitted during the first 90 days Schedule After Training & Nesting: 11:30 AM–8:00 PM with Split days off: 1 weekday + 1 weekend day or 2 days off during the week and work both Saturday and Sunday.

Requirements

• High school diploma or GED required
• Strong communication, listening, and multitasking skills
• Comfortable working in a fast-paced, metrics-driven environment
• Must be able to work weekends and holidays as needed
• Must pass a background check and drug screening

Nice To Haves

• 2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable!)
• Bilingual English/Spanish is a HUGE plus (additional pay available!)
• Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic

Responsibilities

• Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
• Assist owners with booking, modifying, and canceling reservations
• Educate owners on timeshare usage rights and account status
• Process external exchange requests through a third-party partner
• Offer and explain Vacation Guard Travel Protection
• Maintain accurate documentation and meet quality/performance expectations
• Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees