Reservations Sales Agent (1st Shift)
About The Position
Mt. Olympus Resort is hiring a motivated, customer-focused Reservations Sales Agent to help guests book their stays and plan memorable vacation experiences. The role involves answering inquiries, managing reservations, recommending accommodations and packages, and supporting reservation sales goals while providing excellent guest service. This is a full-time, first-shift position. The listed shift is 7:00 a.m.–3:00 p.m.; weekends and holidays are required, and schedules may vary based on call volume and departmental needs. Pay is $14.00–$17.00 per hour. The position operates in a fast-paced hospitality environment where guest service and reservation sales goals are both important. The agent works with the Front Desk, Reservations, and other departments to support a smooth guest experience.
Requirements
- Previous experience in reservations, sales, customer service, hospitality, or call center operations is preferred.
- Strong verbal communication and active listening skills.
- Ability to confidently recommend and sell products, services, and accommodations.
- Customer-focused mindset with strong problem-solving and interpersonal skills.
- Ability to multitask, manage phone calls, and accurately enter information into a computer system.
- Basic computer skills and willingness to learn reservation software.
- Strong attention to detail and organizational skills.
- Ability to work flexible schedules, including weekends, holidays, and peak vacation periods, as required.
- Ability to work independently and as part of a team.
Responsibilities
- Answer incoming calls and respond to questions about room availability, rates, reservations, resort amenities, and packages.
- Make, modify, and cancel reservations accurately and efficiently.
- Promote and sell accommodations, packages, and additional services to maximize revenue.
- Recommend room types, upgrades, and amenities based on guest preferences and budgets.
- Provide accurate information about resort policies, rates, promotions, attractions, and services.
- Identify guest needs and provide personalized recommendations.
- Handle guest concerns and reservation issues professionally, escalating complex matters when necessary.
- Enter and maintain accurate guest information, booking details, payment information, and special requests in the reservation system.
- Follow sales procedures, reservation policies, and customer service standards.
- Meet individual and departmental sales goals, reservation targets, and performance expectations.
- Follow up on guest inquiries and potential bookings when appropriate.
- Communicate with the Front Desk, Reservations, and other departments to help ensure a smooth guest experience.
- Maintain professionalism, patience, and a positive attitude in a fast-paced environment.
- Perform other related duties as assigned by management.
Benefits
- On Demand Pay — Get Paid the Same Day You Work!
- Fun and exciting work environment
- Free waterpark and theme park passes (based on resort occupancy)
- Employee discounts on hotel rooms, retail, and food
- Company-wide outings
- Health insurance
- Dental insurance
- Vision insurance
- FSA Health and FSA Dependent Care (after 60 days)
- 401K and paid time off (after 1 year)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
