Reservations Sales Agent
About The Position
Your Next Great Stay Starts With You At Town and Country Resort and Tommy Bahama Miramonte Resort & Spa, reservations are more than dates and room types—they are the beginning of a guest's experience. As a Reservations Sales Agent, you will help guests discover the right destination, accommodation, and experience for their stay. Whether someone is planning a San Diego getaway at Town and Country or escaping to the desert at Miramonte, you'll be the knowledgeable, friendly voice that turns an inquiry into a reservation. If you enjoy talking with people, have a natural talent for sales, and know how to turn a simple question into an exciting stay, we'd love to meet you. The position is located in San Diego at the Town and Country Resort.
Requirements
- Previous hotel reservations, front desk, sales, call center, or customer service experience preferred.
- Strong communication skills and a genuine enjoyment of talking with people.
- A confident, personable approach to sales—you know how to recommend without being pushy.
- Strong attention to detail and the ability to manage multiple reservations and requests accurately.
- Comfortable working with computers and learning hotel reservation systems.
- Ability to remain calm and professional during busy periods.
- Strong problem-solving skills and good judgment.
- Ability to work independently while being a great team player.
- Flexibility to work weekends, holidays, and varying shifts as needed.
- Bilingual skills are a plus.
Responsibilities
- Handle incoming reservations calls, emails, and booking inquiries with professionalism and enthusiasm.
- Convert inquiries into reservations by understanding guest needs and recommending the best available accommodations and options.
- Represent both Town and Country Resort in San Diego and Tommy Bahama Miramonte Resort & Spa in Indian Wells with confidence and enthusiasm.
- Provide accurate information about room types, rates, packages, amenities, dining, recreation, and resort experiences.
- Maximize revenue opportunities through room upgrades, packages, special offers, and other resort offerings.
- Create, modify, and cancel reservations accurately in the hotel's reservation system.
- Ask thoughtful questions to understand the purpose of each guest's visit and personalize recommendations.
- Maintain strong knowledge of rates, availability, promotions, resort policies, and special offers.
- Coordinate with Front Office, Sales, Catering, and other departments to ensure guest requests are communicated and fulfilled.
- Handle guest questions and concerns with patience, professionalism, and a solutions-oriented approach.
- Meet or exceed established reservation, conversion, upselling, and quality standards.
- Accurately document guest preferences, requests, and special arrangements.
- Follow all applicable payment, reservation, cancellation, and data-security procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
