Reservations OTA Specialist

Evermore Orlando Resort • Lake Buena Vista, FL

21h • Onsite

About The Position

Evermore Orlando Resort is redefining the Orlando vacation experience, offering a unique blend of upscale vacation homes, flats, and villas alongside a luxurious hotel. We are seeking passionate individuals to join our energetic team and help guests reimagine their Orlando vacation. Evermore provides a paradise with an 8-acre crystal-clear lagoon, beach bars, dining options, championship golf courses, and various recreational activities. We are looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor.

Requirements

• Good computer skills in PMS, email, web browsing and scheduling software
• Good typing skills (45 wpm or better)
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers
• Answer calls in a warm and professional tone utilizing the provided scripting as a guide
• Able to handle guest requests in a detailed manner
• Adhere to property and company policies and procedures
• Excellent communication and interpersonal skills; ability to interact with a wide range of people
• Outstanding organizational, attention to detail, and problem-solving skills
• Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties
• Capable of working scheduled hours, including weekdays, weekends, nights, and holidays

Nice To Haves

• Ability to speak or read in Portuguese or Spanish is highly desirable

Responsibilities

• Answer incoming calls promptly and provide callers with resort information and accommodations
• Gather detailed caller information and create leads for follow-up as part of outbound calling program
• Meet goals set for outbound call production
• Convert telephone inquiries into reservations, maintaining acceptable performance statistics
• Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists and the other forms of reporting
• Have detailed knowledge of our amenities, including all rates and packages for current and future season, available discounts, special package offerings
• Familiarize the Manager on Duty and/or the appropriate Salesperson of any arriving VIPs
• Attend all department meetings including required safety meetings when requested
• Assist with entering of individual and group reservations in the system, specifying billing instruction and securing all payments as outlined in the group contract
• Load group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival
• Process advance deposits through credit card or other acceptable payments
• Work with minimal supervision and have excellent customer service skills
• Up-sell unit reservations and have excellent knowledge of all the recreational activities Evermore offers
• Ensure up to date information on all 3rd party OTA sites such as but not restricted to Expedia, Airbnb, and VRBO.
• Manually Transfer all bookings into Hotel Key from unintegrated sites such as VRBO.
• Cross reference booking reports from all OTAs and Hotel Key to ensure accuracy in the number of bookings and up to date booking information.
• Perform all other duties as assigned by the Manager.

Benefits

• FREE Life Insurance
• FREE Short-Term Disability
• FREE Long-Term Disability
• Affordable health benefits, including Medical, Dental, and Vision coverage for your dependents
• 401K with employer match
• Robust paid time off policy
• Parental and grandparent leave
• Family and pet bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed