Reservations Manager

AccorHotel • Santa Monica, CA

1d

About The Position

The Reservations Manager leads and manages all aspects of the Reservations department, ensuring service standards are followed. The role manages and coordinates group and individual reservations, maintains close liaison with Sales, Conference, and Accounting teams, and produces daily, weekly, monthly, and quarterly reports as required. It also maximizes revenue by ensuring Reservation Agents are knowledgeable about the hotel’s room product and services. The position reports to the Director of Revenue Management & eCommerce.

Requirements

• Previous leadership experience in a similar role.
• Computer literacy in Microsoft Windows applications.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs while remaining calm and courteous at all times.

Nice To Haves

• Previous Property Management System (Opera) experience.
• Previous experience within group and tour markets.

Responsibilities

• Lead and manage all aspects of the Reservations department and ensure all service standards are followed.
• Manage and coordinate all group and individual reservations.
• Maintain close liaison with the Sales, Conference, and Accounting teams.
• Produce daily, weekly, monthly, and quarterly reports as required.
• Maximize revenues by ensuring Reservation Agents are knowledgeable about room product and hotel services.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for the employee and their family.
• Learning programs through Accor Academies.
• Career development opportunities with national and international promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed