Hotel Reservations Manager - Elysee New York

Horseshoe Bay Resort • New York, NY

7d • $65,000 - $70,000 • Onsite

About The Position

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

Requirements

• Strong leadership presence and a genuine passion for luxury hospitality.
• Exceptional verbal and written communication skills
• Understanding of luxury reservations practices
• Strong analytical and organizational capabilities
• Expertise with CRS and PMS platforms
• Attention to detail and guest-centric decision making.
• Bachelor’s degree or equivalent experience
• Minimum three years of hotel reservations, revenue management, front office or rooms division experience, including at least one year of leadership responsibility
• Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment is required
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
• Experience opening, reopening, repositioning, or launching a hotel, restaurant, lounge, or new hospitality concept
• Experience preparing teams for Leading Quality Assurance, Forbes, or comparable Five-Star quality assessments, or previous experience with The Leading Hotels of the World or a comparable luxury organization

Nice To Haves

• Luxury hotel experience strongly preferred

Responsibilities

• Manage all reservation activity, inventory controls, booking accuracy and reservation standards
• Ensure timely, personalized and professional communication before arrival
• Partner closely with Revenue Management and Front Office leadership to maximize occupancy and rate performance while protecting the guest experience
• Recruit, train and coach reservations personnel and establish service expectations
• Audit reservations processes and communications to ensure consistency with Leading Quality Assurance and Forbes-level standards
• Conduct regular service observations, departmental inspections, and audits, and lead corrective action when standards are not met, building a level of consistency guests can trust
• Maintain accurate training and quality-assurance documentation, and support pre-opening, reopening, and repositioning initiatives as required
• Maintain flexibility to support the hotel's needs, including mornings, evenings, weekends, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level