Hotel Reservations Manager - Elysee New York

Crescent Careers•New York, NY

6d•Onsite

About The Position

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

Requirements

Strong leadership presence and a genuine passion for luxury hospitality.
Exceptional verbal and written communication skills
Understanding of luxury reservations practices
Strong analytical and organizational capabilities
Expertise with CRS and PMS platforms
Attention to detail and guest-centric decision making.
Bachelor’s degree or equivalent experience
Minimum three years of hotel reservations, revenue management, front office or rooms division experience, including at least one year of leadership responsibility
Luxury hotel experience strongly preferred
Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment is required
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
Experience opening, reopening, repositioning, or launching a hotel, restaurant, lounge, or new hospitality concept
Experience preparing teams for Leading Quality Assurance, Forbes, or comparable Five-Star quality assessments, or previous experience with The Leading Hotels of the World or a comparable luxury organization

Responsibilities

Manage all reservation activity, inventory controls, booking accuracy and reservation standards
Ensure timely, personalized and professional communication before arrival
Partner closely with Revenue Management and Front Office leadership to maximize occupancy and rate performance while protecting the guest experience
Recruit, train and coach reservations personnel and establish service expectations
Audit reservations processes and communications to ensure consistency with Leading Quality Assurance and Forbes-level standards
Conduct regular service observations, departmental inspections, and audits, and lead corrective action when standards are not met, building a level of consistency guests can trust
Maintain accurate training and quality-assurance documentation, and support pre-opening, reopening, and repositioning initiatives as required
Maintain flexibility to support the hotel's needs, including mornings, evenings, weekends, and holidays