Reservations Manager (Current NCSSC employees only)
About The Position
This is an internal promotional position for current NC State Student Centers student employees. Job Title: Reservations Manager Tier: 3 Location: Talley Student Union Supervision: Reports to Reservations Coordinator Work Schedule: Shift-based; 8-20 hours per week between 8am and 6pm; special hours apply occasionally Compensation: Minimum starting wage $13.00/hr with opportunity for raises based on years of service within Campus Enterprises. In addition, Student Centers employees are eligible for an end-of-semester bonus up to $200. Essential functions and responsibilities include but are not limited to: Lead Reservations Assistant peers Develop and present presentations on updates, guidelines, and constructive feedback Provide support to the Reservation’s Team during their shift Train Reservations Assistants on the reservations process and responsibilities during shadow shifts Identify areas for improvement and continue training as needed Provide timely feedback for performance of reservation assistants Collaborate with the Reservations Coordinator on maintaining, updating, and managing the reservations resources Evaluate single and series reservations in Talley and Witherspoon Review reservations to confirm that the event details are correct Review the reservations on the waitlist to update status, coordinator, and clients on their event status Assist the Reservations Coordinator on creating the work schedule for Reservation Assistants Meet weekly with Reservations Coordinator to review special projects and job performance Campus Enterprises Employee Expectations As student employees with Campus Enterprises, we expect you to be professional and be present for your shifts. This includes but is not limited to: Arriving early for shifts Having on a complete uniform Clocking in and clocking out in a timely fashion Cell phones are only used at appropriate times Prioritize the client Finish all duties before taking a break Purpose NC State Students Centers creates memorable experiences for all students, guests and alumni at NC State. We strive to provide a clean, safe and welcoming environment for the NC State community. In support of the university’s educational mission, we serve as a cornerstone for student growth, learning and involvement through the highest quality service and facilities. Opportunities for Skill Development Working as a member of the NC State Student Centers, students gain valuable experience and develop skills that can be transferred to their individual career paths. NC State Student Centers has developed student employee objectives and corresponding learning outcomes that outline the development opportunities student employees can expect. These objectives and outcomes can be found at go.ncsu.edu/studentemployment. Campus Enterprises at NC State University Hiring Standards NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process, are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Requirements
- Current NC State University student with a flexible schedule
- Demonstrate excellent customer service skills
- Ability to carry, push, pull, and roll up to 40 pounds
- Ability to work with and manage a team to serve a diverse population
- Elevated oral and written communication skills
- Willingness and ability to support other functions of NC State Student Centers
- Attend mandatory staff meetings, student employee orientation, and training sessions
Responsibilities
- Lead Reservations Assistant peers
- Develop and present presentations on updates, guidelines, and constructive feedback
- Provide support to the Reservation’s Team during their shift
- Train Reservations Assistants on the reservations process and responsibilities during shadow shifts
- Identify areas for improvement and continue training as needed
- Provide timely feedback for performance of reservation assistants
- Collaborate with the Reservations Coordinator on maintaining, updating, and managing the reservations resources
- Evaluate single and series reservations in Talley and Witherspoon
- Review reservations to confirm that the event details are correct
- Review the reservations on the waitlist to update status, coordinator, and clients on their event status
- Assist the Reservations Coordinator on creating the work schedule for Reservation Assistants
- Meet weekly with Reservations Coordinator to review special projects and job performance
- Arriving early for shifts
- Having on a complete uniform
- Clocking in and clocking out in a timely fashion
- Cell phones are only used at appropriate times
- Prioritize the client
- Finish all duties before taking a break
Benefits
- end-of-semester bonus up to $200
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
