Information Manager (Current NCSSC Employees Only)

NC State Campus Enterprises•Raleigh, NC

1d•$13•Onsite

About The Position

This is an internal promotional position for current NC State Student Centers student employees. Job Title: Information Manager Tier: 3 Location: Talley Student Union Supervision: Reports to the supervising Graduate Assistant for the Information Desk Work Schedule: Shift-based; 8-20 hours per week between 7am and 1am; includes nights and weekends. Compensation: Minimum starting wage $13/hr with opportunity for raises based on years of service within Campus Enterprises. In addition, Student Centers employees are eligible for an end-of-semester bonus up to $200. Essential functions and responsibilities include but are not limited to: Train student Information Assistants for shifts at Talley Student Union, ensuring strong preparedness and confidence on the job Model and uphold high standards of professionalism and customer service across all aspects of information services Collaborate with the Information Assistant supervisor on hiring, training, evaluation, and assessment initiatives Support new employees by leading shadow shifts and providing ongoing coaching and feedback Maintain and routinely update Google Forms and spreadsheets for lost and found, charger checkout, FAQs, and other information systems Oversee the organization and operation of the lost and found, including coordinating lost and found markets Communicate regularly with University Police to arrange pickup of valuable items Collaborate with the Information Assistant supervisor to plan and facilitate regular staff meetings Foster staff engagement through icebreakers, games, and creative bulletin boards in the lost and found closet Attend bi-weekly meetings with Information Assistant supervisor Proactively communicate with the Information Assistant supervisor regarding operational needs and areas for improvement Assist with special projects as assigned by the Information Assistant supervisor and other NC State Student Centers administrators. Campus Enterprises Employee Expectations As student employees with Campus Enterprises, we expect you to be professional and be present for your shifts. This includes but is not limited to: Arriving early for shifts Having on a complete uniform Clocking in and clocking out in a timely fashion Cell phones are only used at appropriate times Prioritize the client Finish all duties before taking a break Essential Qualifications Current NC State University student with a flexible schedule Demonstrate excellent customer service skills Ability to carry, push, pull, and roll up to 40 pounds Ability to work with and manage a team to serve a diverse population Elevated oral and written communication skills Willingness and ability to support other functions of NC State Student Centers Attend mandatory staff meetings, student employee orientation, and training sessions Purpose NC State Students Centers creates memorable experiences for all students, guests and alumni at NC State. We strive to provide a clean, safe and welcoming environment for the NC State community. In support of the university’s educational mission, we serve as a cornerstone for student growth, learning and involvement through the highest quality service and facilities. Opportunities for Skill Development Working as a member of the NC State Student Centers, students gain valuable experience and develop skills that can be transferred to their individual career paths. NC State Student Centers has developed student employee objectives and corresponding learning outcomes that outline the development opportunities student employees can expect. These objectives and outcomes can be found at go.ncsu.edu/studentemployment. Campus Enterprises at NC State University Hiring Standards NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process, are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Requirements

Current NC State University student with a flexible schedule
Demonstrate excellent customer service skills
Ability to carry, push, pull, and roll up to 40 pounds
Ability to work with and manage a team to serve a diverse population
Elevated oral and written communication skills
Willingness and ability to support other functions of NC State Student Centers
Attend mandatory staff meetings, student employee orientation, and training sessions

Responsibilities

Train student Information Assistants for shifts at Talley Student Union, ensuring strong preparedness and confidence on the job
Model and uphold high standards of professionalism and customer service across all aspects of information services
Collaborate with the Information Assistant supervisor on hiring, training, evaluation, and assessment initiatives
Support new employees by leading shadow shifts and providing ongoing coaching and feedback
Maintain and routinely update Google Forms and spreadsheets for lost and found, charger checkout, FAQs, and other information systems
Oversee the organization and operation of the lost and found, including coordinating lost and found markets
Communicate regularly with University Police to arrange pickup of valuable items
Collaborate with the Information Assistant supervisor to plan and facilitate regular staff meetings
Foster staff engagement through icebreakers, games, and creative bulletin boards in the lost and found closet
Attend bi-weekly meetings with Information Assistant supervisor
Proactively communicate with the Information Assistant supervisor regarding operational needs and areas for improvement
Assist with special projects as assigned by the Information Assistant supervisor and other NC State Student Centers administrators.