Operations Manager (Current NCSSC employees only)

NC State Campus Enterprises•Raleigh, NC

2d•$13•Onsite

About The Position

This is an internal promotional position for current NC State Student Centers student employees. Job Title: Operations Manager Tier: 3 Location: Talley Student Union and Witherspoon Student Center Supervision: Reports to the Assistant Director of Operations & Student Development Work Schedule: Shift-based; 8-20 hours per week between 7am and 1am; includes nights and weekends; special hours apply occasionally. Compensation: Minimum starting wage $13.00/hr with opportunity for raises based on years of service within Campus Enterprises. In addition, Student Centers employees are eligible for an end-of-semester bonus up to $200. Essential functions and responsibilities include but are not limited to: Manage a team of Operations Assistants during meeting room setups ensuring all setup and safety guidelines are followed Lead a team of two to six Operations Assistants in Training during setups for large events in Talley Student Union Provide timely feedback on performance of Operations Assistants and Operations Assistants in Training Set up and test AV equipment in meeting rooms including laptops and projectors Greet and assist clients with any changes required to the event setup Review rooms and equipment for any maintenance issues and report as needed Maintain safety, cleanliness, and appearance of Talley Student Union and Witherspoon Student Center Provide a superior level of customer service Proactively interact with students and guests to answer questions about NC State University and NC State Student Centers Maintain a high level of professionalism at all times Attend and actively participate in mandatory staff meetings Remain in compliance with NC State Student Centers student employee policies and expectations at all times Campus Enterprises Employee Expectations As student employees with Campus Enterprises, we expect you to be professional and be present for your shifts. This includes but is not limited to: Arriving early for shifts Having on a complete uniform Clocking in and clocking out in a timely fashion Cell phones are only used at appropriate times Prioritize the client Finish all duties before taking a break Purpose NC State Students Centers creates memorable experiences for all students, guests and alumni at NC State. We strive to provide a clean, safe and welcoming environment for the NC State community. In support of the university’s educational mission, we serve as a cornerstone for student growth, learning and involvement through the highest quality service and facilities. Opportunities for Skill Development Working as a member of the NC State Student Centers, students gain valuable experience and develop skills that can be transferred to their individual career paths. NC State Student Centers has developed student employee objectives and corresponding learning outcomes that outline the development opportunities student employees can expect. These objectives and outcomes can be found at go.ncsu.edu/studentemployment. Campus Enterprises at NC State University Hiring Standards NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process, are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Requirements

Current NC State University student with a flexible schedule
Demonstrate excellent customer service skills
Ability to carry, push, pull, and roll up to 40 pounds
Ability to work with and manage a team to serve a diverse population
Elevated oral and written communication skills
Willingness and ability to support other functions of NC State Student Centers
Attend mandatory staff meetings, student employee orientation, and training sessions

Responsibilities

Manage a team of Operations Assistants during meeting room setups ensuring all setup and safety guidelines are followed
Lead a team of two to six Operations Assistants in Training during setups for large events in Talley Student Union
Provide timely feedback on performance of Operations Assistants and Operations Assistants in Training
Set up and test AV equipment in meeting rooms including laptops and projectors
Greet and assist clients with any changes required to the event setup
Review rooms and equipment for any maintenance issues and report as needed
Maintain safety, cleanliness, and appearance of Talley Student Union and Witherspoon Student Center
Provide a superior level of customer service
Proactively interact with students and guests to answer questions about NC State University and NC State Student Centers
Maintain a high level of professionalism at all times
Attend and actively participate in mandatory staff meetings
Remain in compliance with NC State Student Centers student employee policies and expectations at all times