Reservations Intern (Summer 2027)

Nemacolin Career•Farmington, PA

3d•Onsite

About The Position

As a Reservations Intern at Nemacolin, you will begin building the skills and perspective to turn luxury hospitality into a career. This paid, 12-week internship places you alongside experienced reservation specialists, where you will learn to guide guests toward stays that reflect their individual interests while developing consultative sales, communication, and problem-solving skills. Through daily guest interactions, cross-departmental exposure, and an experiential project, you will see how thoughtful recommendations, operational precision, and exceptional service come together to create memorable experiences, drive revenue, and build guest loyalty.

Requirements

High school diploma or equivalent required
Current enrollment in, or recent graduation from, a bachelor’s degree program in Hospitality Management, Communication, Business, or a related discipline
Ability to multitask while simultaneously communicating with guests, navigating computer programs, and typing
Fluent English communication skills required
Ability to work varying shifts, including evenings, weekends, and holidays
Willingness to commit to a consecutive 12-week internship
High motivation, initiative, and a demonstrated drive for personal and professional success
Eagerness to expand your skill set and learn within a luxury hospitality environment
Genuine curiosity about people and an ability to translate what you learn about guest preferences into thoughtful, personalized recommendations
Confident, warm communication skills across phone, written, and in-person interactions, paired with exceptional telephone etiquette and professional language
A service mindset grounded in attentive listening, thoughtful responses, reliable follow-through, and genuine care
The ability to manage multiple conversations, priorities, and technology systems while maintaining accuracy and attention to detail
Composure and resourcefulness when navigating challenges, with the initiative to seek effective solutions

Responsibilities

Engage with guests by phone, email, and web chat to understand what matters to them, then thoughtfully connect their preferences to accommodations, amenities, activities, events, dining, and other resort experiences.
Build a strong working knowledge of resort offerings, schedules, hours of operation, and local destinations to provide polished guidance that helps guests envision and plan an exceptional stay, both on and beyond the property.
Develop consultative sales skills through inbound conversations, voicemail follow-up, and outbound leads, learning how thoughtful questions, personalized recommendations, and clear communication can turn interest into a reservation.
Create accurate reservations and process gift card orders while developing the attention to detail and operational judgment required to uphold Forbes Five-Star and AAA Five-Diamond service standards.
Contribute to team projects that improve resources, tools, knowledge, and processes, while supporting data-driven reporting that helps the team understand performance and make informed decisions.
Gain practical experience navigating guest concerns, resolving challenges, and supporting office operations, while learning how reservation and revenue teams balance service, efficiency, and business priorities.
Participate in structured training and departmental shadowing to understand how teams across the resort collaborate behind the scenes to create a seamless guest journey.