Reservations & Communications Specialist

Four Seasons Hotels and Resorts • Orlando, FL

2d • Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Reservations and Communications Specialist to provide support to their Reservations and Communications team. This role involves managing a high volume of calls, assisting guests with pre-arrival needs and during their stay, and making various reservations. The ideal candidate will be able to describe the resort's offerings and benefits, possess strong communication and computer skills, and be flexible with their schedule.

Requirements

• Strong communication and computer skills are required
• Able to work rotating schedules, including overnight relief
• Experience of 1-2 years
• Must be fluent in English and possess legal work authorization in the United States.

Nice To Haves

• A successful candidate will have a flexible schedule, ability to work weekends and holidays.

Responsibilities

• Manage a large volume of calls throughout shifts
• Contact guests to provide pre-arrival assistance and answer questions or concerns during their stay
• Suggest and complete room, spa, golf, and dining reservations
• Able to describe the resort’s offerings, and benefits

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits package
• Medical Insurance after 30 days of employment
• Employer-paid Dental and Vision insurance
• 401(k) and Retirement Plan Matching
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed