Reservations & Communications Specialist
About The Position
Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Reservations and Communications Specialist to provide support to their Reservations and Communications team. This role involves managing a high volume of calls, assisting guests with pre-arrival needs and during their stay, and making various reservations. The ideal candidate will be able to describe the resort's offerings and benefits, possess strong communication and computer skills, and be able to work flexible schedules including weekends and holidays. Fluency in English and legal work authorization in the United States are required.
Requirements
- Strong communication and computer skills are required
- Able to work rotating schedules, including overnight relief
- Experience of 1-2 years
- Must be fluent in English
- Possess legal work authorization in the United States
Nice To Haves
- A successful candidate will have a flexible schedule, ability to work weekends and holidays.
Responsibilities
- Manage a large volume of calls throughout shifts
- Contact guests to provide pre-arrival assistance and answer questions or concerns during their stay
- Suggest and complete room, spa, golf, and dining reservations
- Able to describe the resort’s offerings, and benefits
Benefits
- Energizing Employee Culture
- Comprehensive learning and development programs
- Inclusive and diverse employee engagement events all year-round
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits package
- Medical Insurance after 30 days of employment
- Employer-paid Dental and Vision insurance
- 401(k) and Retirement Plan Matching
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
