Reservations & Booking Agent

Nemacolin Career • Farmington, PA

4d • Onsite

About The Position

At Nemacolin, the Reservations & Booking Agent answers guest inquiries regarding various resort amenities, maintains knowledge of resort offerings and hours of operation, coordinates guest activities with other departments to ensure an optimal experience, and may be provided additional responsibilities to help future support the team and grow transferable skills. Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride. A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention. A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Requirements

• Friendly and out-going personality.
• Excellent communication skills.
• Must be able to speak the English language fluently.
• Ability to perform basic mathematical functions.
• Must be able to handle high-pressure situations.
• Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Completion of a high school diploma or equivalent.
• A minimum of 2 years of experience in a guest service role.

Nice To Haves

• Strong understanding of hospitality industry helpful.

Responsibilities

• Delivers internal and external guest service the Nemacolin way.
• Goes above and beyond – whether for an associate or guest.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Maintaining current knowledge of all resort offerings and hours of operation.
• Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Answer incoming phone calls, emails, and web chats to assist guests with any inquiries regarding resort offerings.
• Follow up on voicemails and leads by making outbound phone calls.
• Engage in a sales process to help uncover guests’ needs and sell the resort and resort experiences.
• Demonstrate Five-Star and Five-Diamond Service Standards.
• Make accurate reservations to help curate memorable stays.
• Processing gift card orders.
• Other job duties as assigned.

Benefits

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED