Reservations & Booking Agent
About The Position
You help guests and members begin their experience before they ever arrive. As a Reservations Agent, you serve as a knowledgeable ambassador for the resort, guiding guests and members through accommodations, experiences, and amenities while curating memorable stays. Through thoughtful conversation, attentive listening, and a consultative sales approach, you transform inquiries into personalized reservations. Your expertise ensures each guest and member interaction reflects Nemacolin, Forbes Five-Star, and AAA Five-Diamond service standards while helping guests and members discover the full range of experiences available during their getaway to the resort.
Requirements
- High school diploma or equivalent
- Fluency in English
- Basic mathematical ability
- Availability for evenings, weekends, and holidays
Nice To Haves
- Minimum two years of guest service experience preferred
- Hospitality industry familiarity is helpful
Responsibilities
- Exceptional first impressions through professional and engaging guest and member interactions
- Accurate reservations that reflect guest and member preferences and travel plans
- Personalized recommendations highlighting resort amenities, experiences, and programming
- Strong guest and member relationships through attentive communication and follow-up
- Consistent demonstration of Nemacolin, Forbes Five-Star, and AAA Five-Diamond service standards
- A consultative sales process that identifies guest and member needs and enhances their stay
- Knowledgeable guidance regarding resort features, services, and hours of operation
- Efficient handling of incoming phone calls, emails, web chats, and voicemail inquiries
- Outbound follow-up calls converting leads into confirmed reservations
- Helpful recommendations about nearby shopping, dining, and recreational destinations
- Gift card order processing and related administrative support
- Additional support for reservations operations as needed
Benefits
- Competitive compensation and attractive 401(k) program
- Medical, dental, and vision coverage available
- Paid time off
- Educational and career advancement support
- Savings across resort dining, retail, spa, and activities
- Discounted associate meals, dry cleaning, and uniform services
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
