Reservations Agent - Waldorf Astoria Monarch Beach Resort and Club

Hilton•Dana Point, CA

1d•Onsite

About The Position

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club, located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, is seeking a Reservations Agent to join its team. The resort is perched on 175 acres atop a 150-foot seaside bluff and features over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets, including 4 restaurants, a beach club, lounge, marketplace, and IRD. This is a full-time position with various shifts, requiring availability to work nights, weekends, weekdays, and holidays. The pay rate for this role is $23, based on applicable and specialized experience and location. As a Reservations Sales Specialist, the agent will be responsible for answering reservation calls in a welcoming and professional tone, adhering to the highest standards of guest service and Forbes standards.

Requirements

Hospitality - We're passionate about delivering exceptional guest experience.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately.
Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs