Reservations Supervisor - Waldorf Astoria Monarch Beach Resort and Club

Hilton•Dana Point, CA

2d•$28 - $28

About The Position

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Supervisor to join this fantastic team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD. As a Reservations Supervisor, you would be responsible for assisting the Director of Reservations to ensure the proper day to day operation and functioning of the Reservations Department, to lead the department to more proactive, revenue-driven sales.

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Effectively lead reservations agents in the standards set forth by leadership
Audit and coach team members for success
Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately.
Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
Sales commission incentive available for premium suite bookings and upsell once eligible.
Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs