Assistant Director of Rooms - Waldorf Astoria Monarch Beach Resort and Club

Hilton•Dana Point, CA

1d•$130,000 - $145,000

About The Position

Join us in Orange County, California and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene. The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is seeking an Assistant Director of Rooms to join the Front of House Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD. This role involves both short and long-term planning, as well as the day-to-day operations of rooms and related areas. You will support and serve as a resource to the Operations Team, providing assistance during high-demand periods and covering for Rooms Leaders when they are absent. The departments you will oversee include Front Office, Concierge, Bell Team, Tram and Valet Parking. As Assistant Director of Rooms, you would be responsible for directing and administering the operations of key guest contact departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Requirements

Bachelor’s Degree preferred.
10+ years of hotel guest service experience.
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
Recruit, interview and train team members
Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs