Reservations Agent - Denali National Park (Doyon JV) - Denali - Visitor Transportation System

Aramark•Denali Park, AK

4d•Onsite

About The Position

As a Reservations Agent in Denali National Park and Preserve, you will play a vital role in ensuring visitors have an exceptional experience during their time in the park. You’ll assist visitors with booking campgrounds, guided tours, and other park offering while providing accurate information about the park’s attractions, rules, and policies. This position requires a passion for customer service, high attention to detail, and enthusiasm for outdoor recreation. Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks. Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service and food and beverage concessions with our client; The National Park Service. By road, our 100 Blue Bird Bus Fleet takes guests past the 15-mile public access point daily during summer months, allowing people to hike, view wildlife, climb, and camp where few people have set foot.

Requirements

High school diploma or equivalent preferred.
Prior experience in customer service, reservations, or hospitality preferred.
Strong interpersonal and communication skills.
Proficiency with reservation or booking software (training provided for park-specific systems).
Ability to handle multiple tasks and maintain organization in a fast-paced environment. This is a very high paced and heavy trafficed operation.
Interest in and knowledge of national parks, outdoor recreation, and environmental conservation.
Ability to work weekends, holidays, and variable shifts, as needed.

Nice To Haves

Bilingual preferred.

Responsibilities

Handle inquiries and process reservations for campgrounds, buses, park passes and other offerings into the park via Springer-Miller (SMS) reservation system.
Maintain accurate and up-to-date records in the reservation system.
Assist visitors with modifying or canceling existing reservations while adhering to park policies.
Provide detailed information about park amenities, transportation schedules, and regulations.
Address customer questions, concerns, and complaints professionally and promptly.
Coordinate with central reservations to ensure availability and smooth operations for tours and campground spaces.
Communicate special needs or requests to relevant departments, such as accessibility accommodations or group bookings.
Process payments securely and issue confirmations or receipts.
Generate reports on reservations, occupancy rates, and visitor feedback.
Stay updated on park changes, closures, and policies to provide accurate information to visitors.