Reservations Agent - Temporary

Peregrine Hospitality•Yountville, CA

11d•Onsite

About The Position

This is a temporary position for a Reservations Agent. The role requires a high school diploma or equivalent and prior hotel experience. College coursework in a related field is helpful. The position involves sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Flexible and long hours may sometimes be required.

Requirements

High School diploma or equivalent required.
Experience in a hotel is required.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must have demonstrated ability to use multiple computer programs of varying levels of complexity.

Nice To Haves

College course work in related field helpful.
Must be able to cross-train in other hotel related areas.
Must be able to show initiative, including anticipating guest or operational needs.

Responsibilities

Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
Answer guest inquiries about hotel services, facilities and hours of operation.
Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
Up sell rooms when possible.
Enter reservations into the computer according to standard operating procedures.
Communicate and work closely with the Sales Department to build group blocks and enter group bookings.
Maintain availability calendar and communicate all relevant information to the Front Desk staff.
Maintain accurate files and reports.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
Post no-show revenue daily, if required at property.
Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
Communicate availability to wholesalers.
Call for occupancy at area hotels.
File reservations and group contracts.
Review Reservations logbook and Guest Request log on a daily basis.
Send confirmations.
Process advance deposit/balance sheet.
Process brochure requests.
Assist with processing travel agent commissions as requested.