Reservations Agent - For Spanish Speaking Customers

Beaver Run Resort & Conference Center•Breckenridge, CO

7d•$20 - $23•Hybrid

About The Position

The Bilingual Reservations Agent is a vital part of our guests' experience and the operation of the resort, providing dedicated reservation support to both Spanish and English speaking guests. Reservations Agents are often the initial contact for our guests, the Agent must possess excellent customer service skills and knowledge. This position will answer phones, educate potential guests about what our resort offers, upsell rooms and additional products, and enter booking information into our reservations systems. The ideal candidate will thrive in a fast-paced, challenging environment and maintain courteousness despite stressful situations. Must be available for some weekend and holiday shifts. Full-time, year-round position with benefits eligibility. Fully remote optional after onsite training is complete- must reside within the state of Colorado (standard work hours MST). Position range $20.00- $23/hr. + DOE + Commissions

Requirements

Proficiency in written and spoken English - required
Proficiency in written and spoken Spanish - required

Nice To Haves

Familiarity with regional Spanish dialects across Latin America - preferred
1+ years hotel/resort reservations experience - preferred
1+ years customer service experience - preferred
High school diploma or equivalent experience - preferred
Familiarity with Microsoft Office and resort reservations software - preferred

Responsibilities

Guide guests through the booking process and enter booking information into reservations system
Answer guest inquiries and educate the guests on what our resort offers
Upsell rooms and other resort products
Provide excellent customer service throughout all interactions