Reservations Agent

The Edgewater Hotel • Madison, WI

12d • Onsite

About The Position

A Reservations Agent is responsible for providing quality service to our guests with efficient handling of both transient and group travel accommodations. You will apply your strategic and organizational skills to effectively manage all guest and administrative requests in an efficient and professional manner. You will work with many different departments to ensure guest bookings arrivals, guest service calls, and departures are seamless for our guests as they enjoy our luxury property. The Edgewater demands the highest quality of customer service and the reservations agent position is where your hard work ethic and exceptional customer service skills are appreciated and recognized.

Requirements

• Previous guest service experience.
• Ability to display a high level of integrity and professionalism at all times in dealing with guests and employees.
• Ability to multi-task, prioritize responsibilities, and handle other special projects as needed.
• A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences.
• Collaborates well with others and recognizes the importance of being part of a team.
• Excellent customer service skills with a detail-oriented mind.
• A calm demeanor in a high pressure and stressful environment.
• Ability to sit and work in confined spaces for long periods of time.
• A flexible schedule to accommodate weekend and holiday availability.

Nice To Haves

• Experience within a hospitality role is a plus.

Responsibilities

• Efficiently handle transient and group travel accommodations.
• Manage all guest and administrative requests in an efficient and professional manner.
• Work with many different departments to ensure guest bookings, arrivals, guest service calls, and departures are seamless.
• Provide the highest quality of customer service.
• Assist other departments in the Rooms Division, including the Front Desk and Guest Services teams.
• Effectively deal with guest and employee concerns in a positive and effective manner by listening to the concern, demonstrating empathy, and providing positive and proactive solutions.
• Access, read and accurately input information using a moderately complex computer system.
• Respond properly in any hotel emergency or safety situation.

Benefits

• Flexible scheduling including days, nights and weekends.
• Medical coverage
• Dental coverage
• Vision coverage
• Paid Time Off
• 401K contribution matching
• Voluntary life insurance
• Discounts to our 3 onsite restaurants.
• Discounts to our onsite Spa’s services and retail
• Discounted stays at affiliated hotels.
• Discounted onsite parking for full-time team members
• Discounted off-site parking for part-time team members
• Supplied Madison Metro bus pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed