Reservations Agent

Four Seasons Hotels and Resorts • Baltimore, MD

2d • Onsite

About The Position

The Reservations Agent is responsible for selling the hotel and providing information to prospective guests by capturing sales from the incoming calls and coordinating details of each reservation to ensure the guest’s satisfaction. The focus of a Reservations Agent is to sell not only the hotel, but handle reservations and upsell the Spa and all Food and Beverage outlets. Other roles include answering incoming guest calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions, and calling to confirm and/or guarantee non-guaranteed reservations.

Requirements

• Work authorization in the United States required

Responsibilities

• Selling the hotel and providing information to prospective guests
• Capturing sales from incoming calls
• Coordinating details of each reservation to ensure guest satisfaction
• Handling reservations and upselling the Spa and all Food and Beverage outlets
• Answering incoming guest calls in an efficient and friendly manner
• Using guest names when possible
• Routing calls to proper extensions
• Calling to confirm and/or guarantee non-guaranteed reservations

Benefits

• Medical, vision and dental insurance
• Complimentary life insurance
• Short-term disability insurance
• Paid time off and holiday
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed