Reservations Agent- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality

3d•KYD 8 - KYD 10•Onsite

About The Position

The Reservations Agent will respond to correspondence from corporate guests, travel agents, and referral networks concerning room reservations. Key duties will include creating, maintaining reservation records and promptly processing any cancellations and modifications. Additional assignments will include preparing the list of expected arrivals, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Primary responsibilities for the Reservations Agent role will include but not limited to the following: · Creating and updating group contracts and rooming lists in Opera and other Systems. · Work closely with clients, sales teams, and front desk staff to ensure seamless operations. · Responsible for managing all aspects of group reservations, from the initial inquiry to the final confirmation. · Processes reservations by e-mail, telephone, or central reservation systems referral. · Handles reservations from the Corporate Clients, sales office, other hotel departments, and travel agents. · Check arrivals lists and communicate reservation information to the front desk. · Process advance deposits, cancellations, make modifications and communicate accordingly. · Assists in preregistration activities when appropriate. · Responds to inquiries and makes reservations as needed. · Other duties may be assigned as business need demands.

Requirements

Minimum 3-4 years’ Hotel Room Reservations experience required.
Advanced working knowledge of OPERA PMS is strictly required.
Must be proficient in Microsoft Office, particularly Excel.
Mastery of oral and written English communication skills will be essential.
Outstanding interpersonal skills with a friendly and professional demeanor required.
Proven ability to remain calm, courteous, and solution-oriented under pressure.
Excellent attention to detail and multitasking capabilities in a high-volume environment.
Flexibility to work a variety of shifts including early mornings, late evenings/nights, weekends and public holidays required.

Nice To Haves

Associate degree or Diploma in Hospitality will be advantageous.

Responsibilities

Creating and updating group contracts and rooming lists in Opera and other Systems.
Work closely with clients, sales teams, and front desk staff to ensure seamless operations.
Responsible for managing all aspects of group reservations, from the initial inquiry to the final confirmation.
Processes reservations by e-mail, telephone, or central reservation systems referral.
Handles reservations from the Corporate Clients, sales office, other hotel departments, and travel agents.
Check arrivals lists and communicate reservation information to the front desk.
Process advance deposits, cancellations, make modifications and communicate accordingly.
Assists in preregistration activities when appropriate.
Responds to inquiries and makes reservations as needed.
Other duties may be assigned as business need demands.