Night Auditor- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality

10d•KYD 9 - KYD 11•Onsite

About The Position

The Night Auditor is responsible for performing the end-of-day bookkeeping process, reconciling all revenue centers, and ensuring all transactions are balanced and compliant with internal audit standards. This role also involves executing the "End of Day" sequence in the Property Management System (PMS) to ensure accurate processing of guest accounts, room rates, and tax postings. Additionally, the Night Auditor serves as the primary point of contact for guests during overnight hours, handling check-ins, check-outs, reservation inquiries, and resolving guest complaints or emergencies. The position requires preparing and distributing various reports to department heads, maintaining a detailed shift log, conducting property sweeps for security, and monitoring security cameras. Other duties may be assigned as needed.

Requirements

Minimum of 3-4 years’ experience in Luxury Resort/Hotel Night Audit is required.
At least 1 year of general Front Office experience.
Advanced working knowledge of OPERA PMS is strictly required.
Proficient in Microsoft Office, particularly Excel for manual data entry and income journaling.
Strong mathematical aptitude required.
Mastery of oral and written English is essential.
On-call support is occasionally required.
Must be able to work a flexible to work a demanding schedule including weekends, public holidays and overnight shifts (11am to 7am), shift may at times start earlier or end later.

Responsibilities

Perform the end-of-day bookkeeping process by reconciling all revenue centers, including Food & Beverage outlets, Front Office, and retail.
Verify that all credit card, cash, and room charge transactions are balanced and compliant with internal audit standards.
Execute the "End of Day" sequence in the Property Management System (PMS).
Ensure all guest accounts are processed, room rates are verified, and tax postings are accurate before rolling the date.
Act as the primary point of contact for guests from 11:00 PM to 7:00 AM.
Efficiently handle late-night check-ins, early-morning departures, and reservation inquiries while managing the switchboard.
Autonomously resolve guest complaints or maintenance emergencies that occur during the night, utilizing sound judgment to escalate issues to management only when strictly necessary.
Prepare and distribute a comprehensive Night Audit package, including the Manager’s Report, Occupancy Forecast, Revenue Summary, and No-Show reports to department heads.
Maintain a detailed shift log through the Resort’s pass-along system to ensure seamless handovers, noting any guest requests, security concerns, or accounting discrepancies for the morning team.
Conduct regular "walk reports" and property sweeps to ensure the building is secure.
Monitor security cameras and serve as the lead for emergency protocols during the shift.
Other duties may be assigned based on business needs.