Remote Reservations Agent

Devil's Thumb Ranch • Tabernash, CO

16h • $18 - $20 • Remote

About The Position

Welcome to Devil's Thumb Ranch Resort & Spa, where career development meets unparalleled natural beauty. Situated on 6,500 acres of untouched wilderness at the foot of the Colorado Rocky Mountains, our property offers not just a job, but a transformative experience. Devil's Thumb Ranch Resort & Spa is renowned for its excellence in hospitality and breathtaking surroundings. From hosting upscale weddings to orchestrating sophisticated corporate events and intimate private gatherings, we are a one-stop-shop for unforgettable experiences. Join our team and embark on a journey where your career aspirations are nurtured amidst the splendor of nature, ensuring that every day is an opportunity to grow and thrive in the world of hospitality.

Requirements

• Able to sit for extended periods of time.
• Weekend availability is required.
• High School Diploma or GED.
• Strong Computer skills.
• Able to use multi-line phone.

Nice To Haves

• Prior experience with lodging reservations system.
• ResortSuite PMS & Synxis CRS experience.

Responsibilities

• Ensure that the Ranch mission is executed by booking lodging reservations for individual and group guests.
• Answer and transfer phone calls.
• Follow department and Ranch policies and procedures.
• Answer guest questions.
• Handle mail distribution.
• Maintain guest information.
• Prepare daily reports and perform night audits.
• Make reservations.
• Be knowledgeable about other departments.
• Be aware of guest and Ranch issues.
• Answer all incoming phone calls within 3 rings.
• Respond to all Voicemail messages in a timely manner.
• Answer emails in a timely manner.
• Make/modify/cancel all transient and group reservations as needed.
• Charge guests lodging deposits as required by company policy.
• Check Waitlist and make calls to fill openings/cancellations.
• Make gift cards purchased through phone or online.
• Log any maintenance/housekeeping issues into HOTSoS.
• Log any guest requests in their reservation.
• Charge 3rd party reservations in full on day of arrival.
• Perform other jobs/tasks as requested or required by upper Management.

Benefits

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually--if FT, Year-Round employment status.
• Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
• Employer-sponsored Softball and Hockey leagues.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED