Reservationist

Transdev • Brisbane, CA

8d • $22 - $23

About The Position

Transdev in San Francisco is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Position Subject to Collective Bargaining Agreement: $22.25 - $23.00 (Union Collective Bargaining Agreement Payscale) o Starting pay $22.25 with progression to $23.00 over 1 year. Benefits include: Vacation: up to 14 days per year Paid Sick Leave: 48 hrs annually full-time employees medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to work shifts or flexible work schedules as needed.
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
• Provides accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent
• Accurately schedules trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly
• Provides transit information to passengers; providing friendly, professional customer service interaction; answers calls from clients and schedule services
• Monitor call wait time, and number of calls in queue; efficiently address customers’ needs so other customers can be helped
• Follows rules and regulations of the Company; follows instructions of management and supervisors
• Adheres to all regulations related to the Americans with Disabilities Act (ADA)
• Maintains confidentiality of passengers’ information
• Maintains a clean and well-organized work area
• Other duties as required.

Benefits

• Vacation: up to 14 days per year
• Paid Sick Leave: 48 hrs annually full-time employees medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees