Reservationist

Journal Hotels • Los Angeles, CA

10h

About The Position

The Hollywood Roosevelt is an iconic, historic hotel located in the heart of Hollywood. Known for our stylish atmosphere and exceptional service, we deliver memorable experiences to every guest. We pride ourselves on excellence in hospitality and creating a welcoming environment for all. Position Overview: We are seeking a detail-oriented, friendly, and professional Reservationist to join our team. This role is essential in ensuring a smooth booking experience for our guests and supporting the overall operations of the hotel.

Requirements

• A passion for customer service and hospitality
• Strong communication skills and a professional phone presence 
• Ability to problem-solve and manage challenging situations with confidence
• Attention to detail and strong organizational skills 
• Dependability, adaptability, and a team-first mindset
• Customer service experience required; hospitality experience preferred

Nice To Haves

• hospitality experience preferred

Responsibilities

• Reservationist you will be the welcoming voice of The Hollywood Roosevelt, delivering outstanding service over the phone 
• Assist guests with reservations, changes, and special requests with accuracy and care
• Share knowledge of room types, hotel amenities, dining outlets, events, and local attractions 
• Communicate guest needs clearly with hotel departments to ensure a seamless experience
• Use upselling techniques to enhance guest stays and maximize revenue
• Handle guest concerns calmly, professionally, and efficiently
• Maintain confidentiality, organization, and attention to detail in a fast-paced environment

Benefits

• You'll work in a dynamic, supportive environment where teamwork, respect, and guest experience come first.
• We value reliability, professionalism, and a positive attitude.
• Be part of an iconic hotel legacy and contribute to unforgettable guest experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees