Reservation Specialist
About The Position
Barkaritaville Pet Resort is seeking an energetic, confident, and personable Reservation Specialist for their San Antonio team. This role is a customer experience and sales position where the specialist will be the first point of contact for pet parents. The primary responsibilities include listening to clients, asking questions, building trust, and helping them select the best services for their pets. The role also involves assisting existing clients with reservations and service recommendations, ensuring a positive experience that fosters confidence in choosing Barkaritaville.
Requirements
- Warm, outgoing, and comfortable talking with people throughout the day
- Communicates clearly, confidently, and professionally
- Enjoys helping customers make informed decisions
- Comfortable recommending and selling services that genuinely benefit the pet
- Strong attention to detail and takes accuracy seriously
- Can communicate with a client while navigating software and documenting information
- Comfortable learning new technology and systems
- Can stay organized while managing multiple priorities
- Works well in a busy, fast-paced environment
- Positive, solutions-focused attitude
- Dependable and takes ownership of responsibilities
- Receptive to feedback, training, and coaching
- Enjoys setting goals and being recognized and rewarded for strong performance
- Resume required, clearly showing relevant professional experience including dates of employment, job titles, employers, primary responsibilities, and relevant front-office or administrative experience.
Nice To Haves
- Previous experience in customer service
- Previous experience in sales
- Previous experience in hospitality
- Previous experience in call center or phone-based customer service
- Previous experience with reservations or appointment scheduling
- Pet care industry experience is not required, but a willingness to learn is essential.
Responsibilities
- Answer inbound calls from current and prospective clients
- Return voicemails and respond to emails and online reservation requests
- Build rapport with pet parents and learn about their pet's individual needs
- Use a proven communication and sales process to explain services and their value
- Recommend appropriate boarding, daycare, grooming, and additional pet care services
- Process reservations accurately from start to finish
- Help new clients feel comfortable and confident about leaving their pets in our care
- Handle client questions and concerns with patience, empathy, and professionalism
- Follow up with prospective clients when appropriate
- Accurately document conversations, pet information, and reservation details
- Navigate reservation software while communicating with clients
- Follow established systems and procedures to provide a consistent client experience
- Work toward individual and team performance goals
- Participate in ongoing training and coaching designed to help you succeed
Benefits
- Health, Dental, and Vision insurance
- Monthly performance bonus
- Paid professional training
- Ongoing performance coaching
- Paid time off
- Employee discounts on pet care services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
