Reservation Specialist

LSISMPL • Brooklyn Park, MN

11d • $18 - $23 • Onsite

About The Position

Reservation Specialist – Stone Mountain Pet Lodge

Use your customer service and inside-sales skills to help pet parents plan the perfect stay for their pets!

Stone Mountain Pet Lodge, the North Metro’s premier pet-care destination, is hiring Customer Service & Inside Sales Specialists Reservation Specialists to join our Customer Service team. You’ll combine warm customer service with consultative inside-sales skills to help pet owners book lodging, daycare, and grooming while recommending activity packages that ensure a great experience for every pet.

Requirements

• 1-2 years of inside-sales, call-center/customer-service experience
• Confident, persuasive communication style
• Ability to meet goals while maintaining excellent service
• Strong computer and multitasking skills
• Reliability, organization, and professionalism
• Passion for helping people and their pets

Responsibilities

• Handle incoming calls, emails, and online inquiries from new and existing customers
• Follow a consultative inside-sales process to recommend upgrades and activity packages
• Convert inquiries into confirmed reservations accurately and efficiently
• Provide friendly, professional communication with customers and teammates
• Achieve individual and team sales goals

Benefits

• Full training
• Structured, inbound sales process — no cold calling
• Employee discounts on pet boarding, doggy daycare, dog and cat grooming, and retail food, treats and toys!
• Growth opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed