Reservation Specialist

The Club at Ibis•West Palm Beach, FL

1d•Onsite

About The Position

We are seeking a professional, detail-oriented Reservation Specialist to join our team. This position is responsible for coordinating dining reservation for restaurants, providing exceptional service to Members and guests, and ensuring a seamless reservation experience from initial booking through arrival. The ideal candidate is personable, organized, and thrives in a fast-paced hospitality environment. They are committed to delivering outstanding customer service while maintaining accuracy and efficiency.

Requirements

Previous experience in hospitality, customer service, concierge, or reservations preferred.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
High level of professionalism and discretion.
Proficient in Microsoft Office; experience with reservation software.
Open Table systems experience is required.
Ability to remain calm and efficient in a busy environment.

Nice To Haves

Passion for delivering exceptional customer service.
Positive, friendly, and team-oriented attitude.
Strong attention to detail.
Excellent problem-solving and conflict-resolution skills.
Ability to anticipate Members needs and exceed expectations.

Responsibilities

Answer phone calls, emails, and online reservation requests promptly and professionally.
Manage dining reservations using the club's reservation systems.
Assist Members with dining reservations, modifications, and cancellations.
Maintain reservation waitlists and communicate availability updates.
Create and manage floor plans for dining outlets and events.
Coordinate seating requests and special accommodations with the Food & Beverage team.
Ensure reservation records are accurate and up to date.
Provide Members with information regarding club events, dining hours.
Resolve Members inquiries and concerns with professionalism and courtesy.
Collaborate with the Club Concierge, and Restaurant Managers to ensure a seamless member experience.
Promote special events and other administrative duties as assigned.