Reservation Specialist

Beds-N-Biscuits • Wheat Ridge, CO

2d

About The Position

Beds-N-Biscuits is seeking an energetic, confident, personable Reservation Specialist to serve as a first point of contact for current and prospective clients. This is a customer experience and sales position focused on understanding each dog’s individual needs and helping pet parents choose suitable services, including lodging, daycare, enrichment, training, and grooming. The specialist builds trust through thoughtful conversations, makes and processes reservations, answers questions, and helps clients feel confident about their dog’s care.

The role involves handling inbound calls, voicemails, emails, and online reservation requests; using established scripts and processes; accurately recording client and dog information; and recommending relevant services. Specialists work toward individual and team performance goals and receive professional training and ongoing coaching. Beds-N-Biscuits is a locally owned and operated pet care business in Wheat Ridge, serving the Denver area for more than 24 years.

Requirements

• Warm, outgoing, and comfortable speaking with people throughout the day.
• Clear, confident, professional communication skills.
• Curiosity and an interest in learning about people and their dogs.
• Enjoys helping pet parents make informed decisions and feel at ease.
• Comfortable recommending and selling services that benefit dogs.
• Strong attention to detail and commitment to accuracy.
• Able to speak with a client while navigating software and documenting information.
• Comfortable learning new technology and software.
• Able to manage multiple priorities in a busy environment.
• Positive, solutions-focused attitude.
• Dependable and willing to take ownership of responsibilities.
• Receptive to feedback, training, and coaching, with a desire to improve.
• Comfortable setting goals and motivated by recognition and rewards for performance.
• Willing to learn and consistently use the company’s established scripts and processes.

Nice To Haves

• Previous experience in sales, hospitality, customer service, reservations, or a call center is preferred.

Responsibilities

• Answer inbound calls from current and prospective clients.
• Return voicemails and follow up on emails and online reservation requests.
• Use established phone scripts and communication skills to build trust and explain the value of services.
• Ask questions and listen to learn about each dog’s personality, routines, needs, and the pet parent’s priorities.
• Recommend lodging, daycare, enrichment, training, grooming, and other services based on client conversations.
• Process new reservations from start to finish.
• Help first-time pet parents feel comfortable and confident about leaving their dog in the company’s care.
• Handle client questions and concerns with patience, empathy, and professionalism.
• Introduce clients to additional services and experiences that may benefit their dog.
• Accurately document important details from every conversation.
• Follow established systems and processes to provide a consistent, professional client experience.
• Work toward individual and team performance goals and participate in training and coaching.

Benefits

• Telehealth, dental, and vision insurance.
• Performance bonus.
• Paid professional training.
• Ongoing performance coaching.
• Employee discounts on pet care.
• Paid time off.
• Free snacks and drinks.
• Opportunity to work with an experienced team of pet care professionals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed