Reservation Specialist PTS

Associated Students Inc•Pomona, CA

18h•Hybrid

About The Position

Associated Students, Inc. employs student-focused professionals with equity-mindsets. Established in 1963, ASI is a non-profit corporation guided by a student board and managed by full-time professional staff.  ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing.  ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students. POSITION DEFINITION Under direct supervision of the Conference and Events Manager, the Reservations Specialist provides excellent customer service in the scheduling and reservations assistance for ASI departments, student clubs and organizations, university departments, and off-campus groups for the Bronco Student Center (BSC), Bronco Recreation and Intramural Complex (BRIC), and related outdoor spaces. The position performs routine and non-routine tasks supporting the work of Conferences and Events. The Reservations Specialist utilizes specialized software to track and maintain accurate support information. This position may work hybrid or on-campus. Must be available to attend mandatory department-wide and position-specific training.

Requirements

American Red Cross First Aid, CPR/AED for the Professional Rescuer and Administering Emergency Oxygen certification (Employment contingent on obtaining certification within 30 days of hire, training provided by ASI)
Outstanding customer service skills and related work experience
Ability to effectively communicate clearly and concisely, both verbally and in writing
Ability to perform accurate, detailed work
Ability to prioritize tasks, display initiative and remain flexible in a fast-paced and changing environment
Ability to follow routine verbal and written instructions
Ability to maintain professional work conduct
Ability to make independent decisions and make recommendations
Ability to adhere to work rules, follow directions, use time effectively and work productively without close supervision
Ability to operate a computer workstation utilizing word processing, spreadsheet and other computer applications in use
Demonstrated ability to work with a diverse student population and campus community

Nice To Haves

Proficiency using event management or similar software, preferred
Familiarity with ASI programs and services, preferred
General knowledge of the campus and university policies, preferred

Responsibilities

Responds to a variety of customer inquiries and requests for reservations and facility use information in a timely and professional manner
Assists customers in scheduling and confirming rooms reservations
Performs accurate data entry in the event management system
Performs clerical tasks including filing, completion of forms, answering phones, drafting correspondence, organizing and developing materials, as needed
Accurately communicates information regarding Associated Students, Inc. (ASI) programs and events in the BSC and BRIC and other ASI supported spaces
Remains current on and knowledgeable of ASI events, programs, and services
Provides a welcoming environment
Attends meetings and trainings as required
Assist with word processing, filing, mailings, and computerized reservation/scheduling system
Performs other related duties as assigned