Work From Home Reservation Sales Representative

Enterprise Holdings

1d•Remote

About The Position

Are you a strong communicator who thrives in a sales-driven environment? Do you enjoy helping customers while working from the comfort of your own home? If so, Enterprise Mobility has the perfect opportunity for you! We’re currently hiring full time Work From Home Agents to join our Support Services Reservations Sales Team. In this role, you’ll be the voice of our brand, helping customers book reservations while delivering exceptional service and maximizing revenue through effective sales strategies.

Requirements

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
Must currently reside in one of the following states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NE, NV, NM, NC, ND, OH, OK, PA, SC, TN, TX, UT, VA, WV, WI, or WY
Must have at least one year of sales experience
Must have a minimum of two years of consecutive work experience with one employer
Permanent residence with a defined working space that is free of distractions from any background noise including but not limited to sounds from animal/pets, TVs, radios, and children or other adults in the home
Working from home is not designed or intended to be a replacement for appropriate adult or child dependent care
Must be able to attend virtual mandatory 4-week training and the network login day for up to 6 hours the Friday before the training begins
Must understand and accept the schedule policy: Individual schedules that will be offered for the position are full-time, 40 hour per week schedules that are 8-hour shifts between the operating hours of 7 AM – 10 PM CST. Schedules can include weekends and holidays based on business needs. Schedules can only be changed via a bid process that is awarded based on performance.
Must have a Windows PC (no Chromebooks or MACs) with Windows 11 OS or higher
Must have access to a cell phone to validate security information authentication
Must have a computer USB headset with microphone
Must have a webcam, both built-in and detached webcams are acceptable
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider
Minimum 10 mbps upload and 100 mbps download
Satellite Internet, 5G home Internet/Cellular/Wi-Fi/Hotspot Services (T-Mobile, Verizon) connections are NOT supported
The address on your application must be your current, accurate permanent address

Responsibilities

Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
Receive and apply feedback from managers to improve call quality
Efficiently guide conversations and apply sales techniques to convert calls into reservations
Provide excellent customer service
Strive to meet and exceed monthly personal and department metrics
Adhere to a set full time schedule with scheduled breaks and lunches
Follow proven sales strategies to overcome objections and close reservations
Communicate clearly and professionally with a wide range of customers
Deliver outstanding service to ensure customer satisfaction
Work independently in a quiet, distraction-free home office
Embrace a performance-driven, team-oriented culture
Explore opportunities for growth and advancement—often within just 6 months!