Reservation & Guest Support Specialist (Bilingual- English / French)
About The Position
Reporting to the Reservation & Guest Support Manager, the Reservation & Guest Support Specialist supports three RV rental brands: CanaDream (Canada), and the U.S. brands El Monte RV and Road Bear RV. The Guest Service Specialist helps Guests select the right RV for their trip, moving efficiently to a successful booking. The role is responsible for reservations and on‑road Guest support for CanaDream, and reservations services only for the U.S. brands (El Monte RV and Road Bear RV). Reservation & Guest Support Specialist are accountable for handling Guests’ inquiries, complaints, on-road support, and processing transactions. Applicants must have the ability to multitask, be detail‑oriented, and problem‑solve effectively while supporting Guests via phone and chat in a fast‑paced environment.
Requirements
- Proven Customer/Guest service and communication skills.
- Ability to speak a second language (German, French, Dutch, Mandarin, or Cantonese preferred).
- Strong attention to detail, problem-solving, and objection handling.
- Strong computer skills and accurate data entry.
- Self-directed, motivated, proactive, and accountable.
- Ability to sit for extended periods and work under pressure.
- Flexible with strong interpersonal skills for a diverse environment.
- Adaptable and able to multitask.
- Demonstrates a “Can-Do” mentality.
- Sensitive, tactful, diplomatic, and professional at all times.
- Strong work ethic and positive team attitude.
- Logical thinking and math skills.
- Ability to remain calm and friendly under pressure.
- Valid driver’s license and reliable vehicle.
Nice To Haves
- Experience in call centers, hospitality, or travel and tourism is an asset.
Responsibilities
- Welcomes Guests to CanaDream, El Monte RV, and Road Bear RV, utilizing each brand’s approved language and maintaining a friendly, professional tone over the phone.
- Provides accurate information to potential Guests, creates and sends quotes using the appropriate quoting applications, and completes reservations over the phone for all three brands.
- Presents a positive and professional image of CanaDream, El Monte RV, and Road Bear RV to all Guests.
- Confirms Guest reservations, sends pre‑trip information, and processes payments.
- Provides on‑road service and support to CanaDream Guests when needed.
- Handles reservations‑only support for El Monte RV and Road Bear RV Guests.
- Resolves Guest complaints and processes authorized refunds in accordance with brand policies.
- Promptly forwards service inquiries to on‑call technician Cast Members when applicable.
- Embraces each brand’s voice, standards, and best practices.
- Other duties as required.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
