Reservation & Event Coordinator

City of Detroit•Michigan, MI

5d•Hybrid

About The Position

The Reservation and Event Coordinator is responsible for the day to day operations of the Detroit Parks and Recreation Department's Special Events and Permit Office. Provides public contact work for the purpose of planning and coordinating logistics for a variety of events including coordinating reservations and leasing of facilities, parks and public spaces and overseeing associated suppliers and contracts. Under general supervision, provides leadership and direction to the Special Events Team staff and volunteers. The Reservation and Event Coordinator communicates with their manager on a daily basis, keeping them abreast of issues that may arise. Fulfills a critical role within the leadership structure of the department. The Reservation and Event Coordinator is responsible for developing professional relationships with staff that facilitate teamwork, growth and quality services. Serves as an excellent role model in the areas of communication, programming, and possess the technical skills required to schedule, document and facilitate the efficient service that is expected.

Requirements

Associate's Degree in recreation, business administration, public administration, public relations, event planning or related field of study.
One (1) year of experience in event planning, public service, or public contact work which includes revenue collection and bookkeeping methods.
18 years of age minimum.
Valid State of Michigan Driver License required.
Must pass a pre-employment drug test and will be subject to random drugs tests thereafter.
Knowledge Of: Department rules, policies and procedures.
Knowledge Of: Exemplary customer service principles.
Knowledge Of: Proper usage of forms utilized in the program.
Knowledge Of: Purposes and objectives of Special Events Management within a governmental agency.
Knowledge Of: Emergency procedures, protocols and notification procedures.
Skill In: Communicating orally to others to convey information effectively.
Skill In: Managing, caring and promoting positive relationships with community members and clients.
Skill In: Planning, developing and executing special event logistics.
Ability To: Collect data effectively.
Ability To: Interact tactfully and effectively with clients, community members, department personnel, governmental agency representatives and others.
Ability To: Problem solve, identify issues and create an effective plan of action.
Ability To: Prioritize and plan work activities.
Ability To: Pay great attention to detail.
Ability To: Delegate tasks to others.
Ability To: Use a personal computer and common office software, including Smartsheet and Spreadsheet Software

Nice To Haves

Employees in this class may be required to provide and operate a motor vehicle on a reimbursed mileage basis.

Responsibilities

Oversee scheduling of facilities, shelter rentals, parks and public spaces.
Assist manager with planning and management of various City sponsored events.
Collect and deposit appropriate fees and charges.
Compile and submit revenue and activity reports.
Assist in staff development, as they provide mentoring and guidance to new and existing staff as necessary.
Maintain confidentiality of all staff related matters.
Process all onsite paperwork for the execution of events and facilities' management.
Assist other support personnel in the completion of their work activities.
Coordinate all activities with ground and building maintenance staff, security and support staff.
Maintain records of events and charges.
Promote use of the facilities.
Attend event planning sessions with clients, inter-department staff and other governmental agencies.
Attend pre-planning, reoccurring, debrief and crisis resolution meetings.
Prepare calendar of events.