Reservation Agent

NNGE • Flagstaff, AZ

7d

About The Position

The Reservation Agent is responsible for handling reservations, providing excellent customer service, and possessing knowledge of hotel operations and the surrounding area. This role requires strong communication and computer skills, as well as the ability to work effectively in a fast-paced environment.

Requirements

• High School Diploma or GED.
• One (1) year of customer service experience.
• One (1) year of hotel or travel agent experience.
• Must meet all knowledge, skills, and abilities.
• Must be eighteen (18) years of age for Arizona properties and twenty-one (21) years of age for New Mexico properties.
• No felony, theft, or stealing convictions.
• Must be able to successfully pass a pre-employment drug/alcohol screen.
• Must be able to successfully pass a background investigation.
• Must be able to obtain and maintain a gaming license.
• Knowledge of principles and practices of customer service in a hotel environment.
• Knowledge of computer utilization in business operations.
• Knowledge of reservation system.
• Knowledge of room allocations.
• Knowledge of surrounding areas and points of interest.
• Knowledge of the hotel industry.
• Skill in phone etiquette.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Outlook, and PowerPoint.
• Skill in using personal computers and reservation software systems.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to present oneself in a professional appearance and manner.
• Ability to apply basic mathematical skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to type.
• Ability to interpret a variety of instructions furnished in written and oral form.

Responsibilities

• Handle reservations efficiently and accurately.
• Provide exceptional customer service to guests.
• Utilize reservation systems and computer software.
• Manage room allocations.
• Provide information about the hotel and surrounding areas.
• Maintain professional appearance and demeanor.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED